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Everything you need to run connectivity.

Guides, concepts and API references for building on simsonic, from your first line to a fleet of a hundred thousand.

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Connectivity

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Troubleshooting

6 answers

Work outwards from the radio. Confirm the modem supports a radio that exists where the device is (an NB-IoT-only modem in an LTE-M-only area will never attach). Check the antenna and signal in Insight Tools. Then confirm the line is active, not suspended, and that its group allows the local carriers. A multi-IMSI line will keep trying identities, so a persistent failure is almost always coverage or hardware, not the SIM.

First attach can take a few minutes while the modem scans bands. If it stalls past ten minutes: power-cycle the device, confirm it is in a covered area, and check the eSIM profile actually installed. For SGP.32 devices, re-issue the profile from the console. If it still hangs, the modem may be locked to a band the local network does not use.

Open the line's session log in Insight Tools and look at what time the spike started and which endpoint it talked to. The usual causes are a firmware update loop, a misconfigured reporting interval, or chatty TLS renegotiation. Set a data cap on the group to contain it, and subscribe to usage.cap_reached so the next spike pauses the device automatically.

Confirm the device has connectivity to download the profile (eSIM install needs a network for the initial download). Check the LPA string or QR has not already been consumed; a profile can usually be installed once. For IoT devices with no UI, do not use a consumer QR at all, use SGP.32 and push the profile from the eIM in the console.

Suspending blocks new sessions immediately, but a session already open can take up to a minute to tear down, so you may see a little trailing usage. For an instant hard cut, also revoke the line's Hyper ID, which drops the device's ability to authenticate mid-session.

Use the sandbox. Provision free lines, put them in representative devices, and run them on your real routes and sites. Insight Tools records attach time, carrier, radio and signal so you compare against your current provider with real numbers, not a coverage map. Validate every target market before you order hardware, because the radio choice is hard to reverse.

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